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All CV’s are viewed on receipt, if your details meet the criteria set by our clients, a member of our team will contact you either by phone or e-mail to discuss your application, otherwise your details will be held on file, and we will make contact as soon as another position becomes available which suits your skills and experiences.

We apologise that we are unable to reply to every CV that is sent to us. Thank you for your interest.
 
 
 
(Click job title to view full vacancy)
TECHNICAL
Construction/Property
Civil Engineering
Engineering
Manufacturing
Electrical Mechanical
Technical Sales Marketing
Design
Transport Logistics
 
COMMERCIAL
Senior Management
Office
Customer Service
Accounts
Sales Marketing
 
(Click on envelopeE mail us for further information on this vacancy and attach your CV icon next to each position to e mail us for further information and attach your CV)
Construction/Property E mail us for further information on this vacancy and attach your CV

Ref: MJ02963E mail us for further information on this vacancy and attach your CV
Job Title: Quantity Surveyor/Estimator (Small Works)
Salary: £50,000 to £60,000 + Benefits
Location: Kent

Job Description:

Our client is a highly successful Kent based contractor within the construction sector, with a multi sector client base to include residential, education, commercial, industrial and leisure.

They are now looking to recruit an experienced Quantity Surveyor/Estimator to head up the Small Works division, which is looking at a continued increase in workload through 2019.

All sites are in Kent, with projects ranging in value from £500,000 up to £5,000,000. Typical projects will be small new builds, refurbishments and some restoration and fit out.

The successful applicant will -

  • Be experienced in managing both the operations and commercial aspects of the projects.
  • Have NEC Contract experience.
  • Have experience working on Small Works projects up to £5,000,000.
  • Able to work on multiple projects.
  • Able to successfully organise sub-contractors and direct operatives.
  • Prepare Project Costings, Final Accounts, Schedules of Rates.
  • Attend Pre-start and Handover meetings.
  • Ensure profit margin targets are met.

If you are looking for a new challenge and would prefer to work in the Kent region, then this is the ideal role!

 

Ref: MJ02962E mail us for further information on this vacancy and attach your CV
Job Title: Clerk of Works
Salary: £40,000 to £42,000
Location: Kent/London

Job Description:

We are recruiting for a Clerk of Works, preferably qualified (MICW), capable of working under his/her own initiative and as part of a group.

The successful candidate will need to demonstrate an ability to undertake inspections of building works in progress, liaising with Building Contractors and preparing reports for contract administrators and Employers’ Agents.

Knowledge of Housing Corporation Scheme Development Standards together with familiarity of timber framed and modern methods of construction would be an advantage.

The successful applicant will be working on a variety of New Build – Design and Build projects and regeneration projects throughout the United Kingdom
The work will involve undertaking regular inspections of construction work to monitor progress, verifying compliance with contractual drawings, warranty standards and Employers’ requirements, identifying discrepancies, preparing written reports on weekly intervals and organising snagging inspections with the Client in attendance.
This represents a good opportunity to join a well-established and forward-thinking organisation with excellent career prospects.

 

 

Ref: MJ02951E mail us for further information on this vacancy and attach your CV
Job Title: Setting Out Engineer
Salary: £30,000 to £35,000
Location: Ashford

Job Description:

Our client is a multi-disciplined construction firm working within the Civil, Highways, Construction and Rail Sectors.

They now have an exciting opportunity for a Setting-Out Engineer to join their Southern Division.

The position will be based out of their Kent offices, but will necessitate travel to/from their construction sites in London and the South East.

Applicants should hold a full UK driving licence.

The role will involve:

  • The ability to interpret Setting out Drawings / Strings
  • Setting out line and level using co-ordinates via Total Station
  • An understanding of Civil Engineering works
  • To receive all drawings and information and set out sites in accordance with same.
  • To provide all necessary as built drawings and information.
  • To provide all calculations in respect of quantities, temporary works and statutory authorities.
  • To plot information from and to survey equipment.
  • Undertake survey works – pre-commencement and upon completion.
  • Document control of on-site drawings and drawing register.
  • To keep measuring equipment in a suitable condition for accurate measurement.
  • To identify design errors before implementation on site and liaise with designers.

The successful Engineer will have:

  • Experience in the use of CAD software.
  • CSCS Card.
  • Previous experience working within the construction industry with an understanding of building and civil engineering works including understanding of site paperwork and photos.
  • An understanding of street works.
  • An awareness of Health and Safety policies
  • The ability to adapt to client’s requirements
  • Must be self-motivated
  • Good communication skills
  • Must be adaptable, the role will be mainly office based but site visits to the London and various South East regions would be necessary at times and early starts, late finishes and night working may be necessary at times.

 

 

Ref: MJ02944E mail us for further information on this vacancy and attach your CV
Job Title: Graduate Surveyor
Salary: £20,000 to £23,000 + financial support for continued studies
Location: Cambridge

Job Description:

Our client is a large multi-disciplinary organisation that encompasses diverse skills and specialities to provide a comprehensive range of professional services to the UK building and construction industry.

They are now seeking a Graduate Building Surveyor or Quantity Surveyor who is either recently qualified or working towards their APC (graduates straight from University will be very much considered).

You will be involved in a diverse range of building projects, assisting more senior members of the group in the preparation of specifications and employers’ requirements, production of feasibility and budget estimates, monitoring work and quality in progress, and preparing valuations and final accounts.

You will have a keen eye for detail, be interested in new build construction, and in particular the residential and higher education sectors, which form a large proportion of the office’s current workload.

You will be well presented, confident and ambitious and able to work under your own initiative but not afraid to ask for assistance and advice where required.

Communication skills are a key requirement as well as the ability to solve problems, work diligently and professionally, with an ability to manage your own time efficiently.

The role presents great opportunities for individuals with the ability to nurture client relationships to produce repeat business.

You will be provided with full support and training to develop your career within a new and exciting office within an established firm.

This role offers financial support by our client to work towards APC as well as CPD thereafter

 

Ref: MJ02923E mail us for further information on this vacancy and attach your CV
Job Title: Estimator
Salary: £55,000 to £65,000 + Company Car & Benefits
Location: Maidstone

Job Description:

Our client provides a complete range of building services, carrying out projects across Kent, East Sussex and South London. Established for over 30 years, they are specialists in a range of building disciplines, undertaking projects valued up to £10 million in the Commercial, Education, Healthcare, Residential and recreational sectors.

They are now looking to recruit an Estimator/Senior Estimator to meet the demands of increasing business growth.

Previous experience working on both new build and refurbishment projects, predominantly within the commercial sector, with some exposure to the domestic property market would be preferred.

Duties will include, but not be limited to –

  • Tendering/Estimating projects up to £10 million value.
  • Budgeting/Costing
  • Producing estimates from drawings and specifications
  • Working with the Pre-Construction Director to develop strategy
  • Engaging with the supply chain and identifying risks and opportunities
  • Appraisal of tender documentation and sub-contractor quotes

In return, our client will offer a competitive salary, a company car and all the usual benefits expected from a reputable employer.

 

Ref: MJ02913E mail us for further information on this vacancy and attach your CV
Job Title: Senior Estimator / Estimator
Salary: up to £60,000 to £70,000 + Benefits
Location: Kent

Job Description:

Our client is an Award Winning Kent based Contractor, with many years experience in the building industry, specialising in residential, education, commercial and leisure sectors for County and District Councils and Private Clients across the South East.

They are now recruiting for an experienced Estimator to join their growing business.

Main duties will include -

  • Analysing Tender documentation and capturing Client requirements.
  • Producing accurate BOQs for pricing purposes to reflect our Clients’ requirements.
  • Pricing traditional and design and build contracts.
  • Carrying out site visits, Assimilating information and taking account of in tender pricing.
  • Preparing sub-contractor enquiry documents.

Required experience:

  • 3 Years Estimating Experience

Salary will be competitive and dependent on the successful applicant’s level of skills and experience

 

Ref: MJ02911E mail us for further information on this vacancy and attach your CV
Job Title: Quality Technical Inspector
Salary: £45 - £50K
Location: Orpington

Job Description:

We are currently recruiting for a Quality Technical Inspector, preferably qualified (MICWCI, MCIOB), with good technical knowledge, capable of working under their own initiative and as part of a group.

This is initially a 12 month fixed term contract, but due to anticipated growth, the role would likely become a permanent position of employment thereafter.

The individual’s previous experience may be in the role of Clerk of Works, experienced Site Manager roles, Building Control Surveyor, Technical Inspector for NHBC/BLP/Premier.


Duties:

  • The successful candidate will need to demonstrate experience in both new-build and refurbishment, having a detailed knowledge of various forms of construction and ability to undertake inspections of building works in progress.
  • The individual will need to be used to liaising closely with Building Contractors.
  • Reading drawings, issue site inspection reports, research technical data are key skills required for the role.
  • Accustomed and comfortable working as part of an existing team.
  • Competent in the use of Microsoft Word and Outlook (and Excel is desirable but not essential) to prepare specific reports under the direction of a team leader.
  • Undertaking regular inspections of construction work to monitor progress and quality, verifying compliance with contractual drawings, specifications, warranty standards and Employer’s Requirements, identifying discrepancies, preparing written reports with supporting photographs.
  • The work will also involve close liaison with Main Contractors’ site teams to review and advise on quality management.
  • There may also be a requirement to visit manufacturer’s factories/yards to review quality further afield so a full driving licence is required.

 


 
 

Civil Engineering E mail us for further information on this vacancy and attach your CV
 

 


Engineering E mail us for further information on this vacancy and attach your CV

Ref: MJ02948E mail us for further information on this vacancy and attach your CV
Job Title: Maintenance Engineer (Electrical Bias)
Salary: Circa £33K + Benefits
Location: Shefford and Bedford (Cover both sites)

Job Description:

Our client is the leading brand for surface water drainage systems throughout the world. They have two major divisions: Water Management and Building Drainage.


They are now seeking an experienced Maintenance Engineer, with an electrical bias and some mechanical experience.
Your main place of work will be Shefford and you will support the manufacturing operations at both their Bedford and Shefford sites. You will therefore need a valid driving licence to travel between sites.


Main Tasks and Responsibilities

Working closely with the Production teams to reduce downtime and optimise production at their Shefford Polymer Concrete and their Bedford Plastics Rotomoulding sites.
Concise Engineering communication both written and verbal for shift handover.
Pro-active communication with Shift Teams to identify and resolve issues in a prompt and timely manner.
Adhering to set maintenance schedules and procedures, the ethos of Planned Preventative Maintenance (PPM).
Responding to machinery breakdowns in a timely manner.
Implementing requests for improvement and preventative maintenance tasks.
Making recommendations to reduce costs, reduce downtime and improve health & safety.
Liaising and supervision of visiting contractors, surveyors etc. as required.
Completing necessary administration both pre and post maintenance tasks.
Participation in project work.

Knowledge, essential skills and experience

Time served Engineering apprenticeship to an industry standard recognised qualification (HNC/C&G).
Evidence of competency in electrical/electronic disciplines.
Aptitude for and experience with mechanical practices within a production environment.
Experience of working within a manufacturing facility where a time critical response is essential.
Knowledge and experience of hydraulic and pneumatic systems.
Computer literate; particularly with Microsoft Office.
Able to work on own initiative and unsupervised.
Compliant with Health and Safety requirements.
Full UK driving licence.

Desired skills and experience

Welding experience, Mig, Tig & MMA Welding.
Experience of Milling and Turning.
PLCs (Siemens Micromaster).
Experience of using a Computerised Maintenance Management System (Planned Maintenance System).
BS 7671 – Requirements for Electrical Installations (17th Edition).
Counterbalance fork lift licence.
IPAF powered access permit.

Personal skills and behaviour

Self-motivated and able to work independently on mechanical and electrical maintenance tasks.
Proactive, positive approach. Takes the initiative to support Production Teams in order to maintain a safe working environment and reduce downtime and increase productivity.
Flexible approach to work and hours
Team player.
Able to communicate at all levels.
Problem solver.
Good analytical skills.
Organised, can arrange resources necessary to complete a task.
Assertive, able to communicate concisely under pressure.
Readily takes responsibility and able to make decisions based on the information available.
Friendly and approachable, with a “can do” attitude.
Enjoys a challenge.
Physically fit and able to work at heights.
Adheres to policies and procedures.

Hours of work are 37.5 hours per week, Monday to Friday. You will work rotating shifts of 6am-2pm and 2pm -10pm. Alternative working patterns or shifts, including night shift (10pm -6am) will be required from time to time. Some overtime is required for which overtime rates will apply, this may include Saturdays. A night shift premium of 1/3 will apply to all hours worked on the night shift.
A competitive salary, 25 days holiday plus Bank Holidays, a pension scheme and private healthcare.

 


 

 


Manufacturing E mail us for further information on this vacancy and attach your CV
 



Electrical and Mechanical E mail us for further information on this vacancy and attach your CV
 
 

Technical Sales & Marketing E mail us for further information on this vacancy and attach your CV
 
 

Design E mail us for further information on this vacancy and attach your CV

Ref: MJ02965
Job Title: Digital Designer
Salary: Circa £35,000
Location: Dartford

Job Description:

Digital Designer

We are looking for an experienced digital designer, responsible for website design, customer flow, email design, banners and the creation of all design and asset production.

About You

You love UI/UX and as a digital designer there is no distinction between both… you can do it all!

You design with data, letting numbers and conversions influence the way you design.
You have a strong understanding of HTML/CSS/Web Technologies, so you can design things that can be built.

(Our client has a dedicated front-end team, so you will need to work with them to implement your ideas).

You will have excellent visual design skills, and knowledge of the latest design trends.
You will be able to demonstrable UI design experience, with a portfolio of designs.

Experience

Proficiency in wireframing, storyboards, user flows etc.
Knowledge of prototyping systems with ability to create presentation and mock-ups to present ideas.
In-depth knowledge of modern web UI/UX patterns, typography, layout, and processes.
Experience designing, producing & updating email templates, web banners, infographics, animation assets, social media adverts and other creative works in HTML/CSS.
Experience in Designing compelling content that is as effective as it is visually stunning.
Experience conducting user research and testing.
Experience with Google Analytics & A/B testing.
Strong understanding of mobile-first, responsive and adaptive design methodologies.
Strong understanding of mobile-first, responsive and adaptive design methodologies.
A good understanding of WordPress and its capabilities.
It would be beneficial to have a solid understanding of SEO.
Excellent oral and written communication skills.

You should also have experience in the following programmes/software:

Working knowledge of Microsoft Office.
Advanced proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, Sketch, InVision, premiere pro, after effects.
A good understanding of CSS3/HTML5.


 

Ref: MJ02958
Job Title: Architectural Technologist
Salary: £33,000 to £37,000 (Neg) + Benefits Package
Location: City of London

Job Description:

A position has arisen for an Architectural Technologist to join an existing team with a prestigious award winning company, based on the edge of the City of London, close to a main line station.

Working at BIM Level 2 on a REVIT platform, the successful applicant will be involved with many exciting new builds and refurbishment projects, across the retail, commercial, residential, education and care sectors.

Duties -

  • Good interpersonal skills required as dealing with clients and fellow professionals.
  • Proactive involvement with design development though RIBA Stages 4-6.
  • Act in a responsible, professional and organised manner.
  • Flexible and organised approach to the nature and programming of workloads.

Qualifications, Skills and Experience –

  • MCIAT or TCIAT Qualification is Desirable.
  • Knowlede of NBS Create.
  • REVIT, AutoCAD and Microsoft Office.
  • Competent in producing technical packages.
  • Minimum 5 years industry experience.
  • Experience in our key sectors, particularly residential

The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.

 


 
 

Transport/Logistics E mail us for further information on this vacancy and attach your CV
 
 

COMMERCIAL
Senior Management E mail us for further information on this vacancy and attach your CV
 
 

Office E mail us for further information on this vacancy and attach your CV

Ref: MJ02966
Job Title: PHP Developer
Salary: £ Competitve
Location: Dartford

Job Description:

PHP Developer

As a PHP Developer, your main responsibility is for the production, modification and maintenance of back end applications. This involves working closely with Website Developers and designers, to ensure the website and applications are built as specified.

You’ll also work closely with the UAT Coordinator to test your server-side code. Your focus will be on team goals, customer value and looking at the bigger picture.

Duties & responsibilities

Helping to build functional requirements, technical design and implement application features
Field questions and solve problems for user support and client services
Participate in design and code reviews
Integration of user-facing elements developed by the Website Developers, with server side logic
Building reusable code and libraries for future use
Optimisation of code for maximum speed and scalability
Implementation of efficient, secure and scalable software
Build and maintain functional apps for the business
Building and modification of API’s to enable system integration
Reporting on development releases monthly
Solve complex scalability, platform and integration problems
Be actively involved in company projects, to ensure the Development function is actively promoted

Personal Profile

· Excellent customer service skills

· Excellent communication skills (telephone and written)

· Excellent organisation and prioritisation skills

· Sound judgment

· Initiative

· Flexible

· Detail-oriented

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Experience

· Candidates must be fully conversant in PHP development

· Must be conversant with both object orient and procedural coding

· Candidates must be fully conversant with MySQL database design, optimisation and development (not necessarily a full DBA skillset)

· Excellent knowledge of Integration and exchange protocols (ex. XML, Soap, Json etc.) essential

· A knowledge of application security is desirable (preferred experience with PCI DSS compliant systems)

· Basic Unix command line knowledge essential

· Excellent knowledge of html5, CSS and JavaScript (jQuery) essential

· Experience working with GIT

Other Information

Reporting to: Systems & Development Manager

What our client offer: competitive salary, Annual Bonus, Pension Scheme, Medical Insurance, Life Assurance, 23 days holiday (rising to 28 following 5 years’ service), Perkbox Benefits.

 

Ref: MJ02964
Job Title: Learning and Development Coach
Salary: £20 - £25K
Location: Dartford

Job Description:

We are currently seeking a Learning and Development Coach to join our clients highly talented team, you will utilise your communication and organisation skills in a motivated, energetic and dedicated team. You will develop a culture of learning by training and developing new and existing staff coming through the business; developing their skills, knowledge and experience through a variety of mediums to enable career growth and personal development along with your own.

Your Responsibilities:

•Support the development of staff in the company, to support their career development for all employees.
•Provide support across the business
•Creating new training material bespoke to clients requirements.
• Be an ambassador for the business and represent the company's Core values at all times.
• Ensure training is delivered in a structured format as signed off by the business.
• Provide on the job coaching through delivery of front of house skill based training such as (but not limited to) call skills training, systems training, customer service training and collections training.

• Competent with delivering training and accounting for different learning styles.
• Keep up to date with developments in training by reading relevant journals and pursuing self development.


Experience

• Experience in training role. (Team leader experience would be advantageous).
• Excellent presentation skills.
• Competent business user IT skills.
• Demonstrate positive attitude and work values. (Can Do)
• Exceptional communication and people skills.
• Committed to delivering exceptional level of customer service, both internally and externally.
• Flexibility to respond to a range of different work situations.
Learning & Development you do need a willingness to learn and the ability to respond to and recognise the needs of the staff in a way that’s efficient and assertive. Most of all, you need to be ready to relate to different learning styles and provide the information they need.

Your skills should show…

Honest, committed, do not shy away, upfront
• Excellent written and verbal communication;
• Ability to work under pressure;
•Great social and communication skills; (People person)
•Logical thinking and problem-solving abilities and the ability to multi-task. Creative thinking

What our client offers: competitive salary, Annual Bonus (subject to eligibility), Pension Scheme, Medical Insurance, Life Assurance, 23 days holiday (rising to 28 following 5 years’ service), Perkbox Benefits.

 

 

Ref: MJ02960
Job Title: Peripatetic Service Improvement Manager
Salary: £35,000
Location: Home Based - Covering various areas see below:-

Job Description:

This is a home based role – with a high level of travel as will be expected to cover sites/services in the following locations – London, Essex, Bedfordshire, Hertfordshire and Cambridgeshire.

Job Purpose:

This role will be responsible for ensuring that services that have been identified as at risk are brought up to standard as quickly as possible.

This will be a combination of trouble shooter and advisor; you may be the manager in services where there is no manager, you may be required to support a new manager or oversee an existing manager in a supportive and/or performance management role.

This is a pivotal role to support Operational colleagues where there are managerial shortfalls- either in quantity or quality. The focus of this role is identifying ‘what’ needs fixing and ‘how’ things get fixed once problems have been identified and leading the actions necessary to fix them.

Key Activities:

To act as a peripatetic manager in services that require support. Overall management of services in need and coordination with Service Improvement Managers to improve the service and or meet regulatory/ Contract/ Compliance requirements.

To work with homes and services to ensure best practice, compliance and exemplary work by implementing and managing high standard quality assurance practices.

Work closely with the Head of Quality in identifying solutions to at risk services

To work with the Operational Managers in developing and implementing service improvement plans for specific services identified as at risk.

To lead on the implementation of those plans and provide ongoing support to ensure compliance and improvement against agreed targets.

Ensure improvement plans and actions are clearly understood in the service.
Ensure that all service staff are engaged in improving the service.
Set up systems for achieving the plan, monitoring progress and ensuring timescales are achieved
To be a mentor and a coach in skilling up the incumbent staff team so that improvement is sustainable.
Identify and coordinate the necessary resources needed.
To rebuild relationships with external stakeholders and integrate the management staff team in that process
To provide the Head of Quality with regular service/region reports on progress with improving standards and compliance.
To promote the corporate quality assurance agenda.
Comply with all Regulations regarding statutory visits and reports ensuring compliance and communication of all issues to Operations Directors and the Head of Quality.

Person Specification

Job Title: Peripatetic Service Improvement Manager
Attribute Essential Desirable

Experience

Minimum 3 years experience at a management level and experienced in leading teams for which they have no direct line management.
LD/Social Care Managerial background
A thorough understanding of the regulatory environment
Experienced in emergency management, stabilizing services in crisis and turnaround project management.
Experienced investigator, planner and implementer.


LD/Social Care/ Mental Health Managerial background in both residential, supported living and outreach services.
Experience of managing large care settings


Qualifications

Relevant management qualification LD/MH Nursing

Personal Qualities

Excellent team working skills
Planning and implementation skills
Prioritisation/time management skills
Able to work on own initiative
Confident approach and the ability to inspire confidence.
Able to meet targets and deliver results in a pressurised arena
Calm but resolute disposition
Able to work and respond flexibly to the changing demands of the post.
Able to build and maintain relationships with key locality stakeholders.
Able to listen and learn from service users, their carers and ‘front line’ staff
Able to effectively manage change

Practical Attributes

Able to manage budgets effectively
Able to delegate appropriately.
Able to motivate and lead staff under stress and remotely across a geographical area
Able to deal with conflict
Able to deal with disciplinary matters
Able to encourage a culture of open management
Able to exercise authority in ways which promote the best interests of service users and ensure the smooth running of the service

Written Skills

Able to present complex data in a logical manner
Able to write fluently and concisely in an informative manner
Be able to produce comprehensive and well written reports

Knowledge

Sound understanding of new CQC standards
Excellent knowledge and critical awareness of current approaches, guidance and practices in providing good services for adults with a learning disability
Excellent knowledge of what constitutes good policy and practice in relation to equal opportunities issues, including race, gender, sexual orientation, religion and disability.
Good understanding of the particular difficulties facing adults with a learning disability
Good understanding of Safeguarding procedures and practices.
Good understanding of the principles and practice behind the management of change
Excellent knowledge and critical awareness of current approaches, guidance and practices in providing good services for adults with Mental Health/ Nursing needs

Other

Possess IT/keyboard skills and able to use word processing.
Ability to stay away from home for up to 5 days per week for periods of time in different locations when required by the needs of the business.

 

Ref: MJ02955 / MJ02956
Job Title: Support Workers
Salary: £7.83 per hour (36 hour week for Stafford and 40 hour week for Birmingham)
Location: Stafford (MJ02955) & Birmingham (MJ02956)

Job Description:

Our client is one of the leading quality care providers within the region, providing residential care facilities for adults with physical and neuro disabilities, and mental health.

With over 250 services, they support people to live as independently as possible within their own homes and also in residential care.

They are now actively recruiting for Support Workers in the Stafford and Birmingham regions.

Service:

  • Mixed Residential Service for adults with mental health needs, learning disabilities and challenging behaviour.
  • Services registered for up to 17 users.

Main Duties and Responsibilities :

  • 36 hour working week (Stafford) and 40 hour working week (Birmingham).
  • Support individuals you are working with according to their personal care / support plan.
  • Keep information safe and confidential according to agreed ways of working Supporting individuals to remain safe from harm.
  • Recognise potential signs of different forms of abuse and report any concerns according to agreed ways of working.
  • Provide individuals with information to enable them to have choice about the way they are supported.
  • Ensure the individual knows what they are agreeing to regarding the way in which they are supported.
  • Contribute to the on-going development of care / support plans for the individual you support.
  • Support individuals with cognitive, physical or sensory impairments.
  • Treating people with respect and dignity and honouring their human rights.
  • Write clearly and concisely in records and reports.
  • Monitor and report changes in health and wellbeing for individuals you support, working professionally and seeking to develop your own professional development.
  • To attend regular supervision meetings with your manager and to participate in the organisations staff appraisal system.


Person Specification :

Essential –

  • Previous experience working with mental health and learning difficulties in adults.
  • Have good communication skills be able to communicate clearly to service users in English and other communication methods about the services available for them.
  • Be able to record information accurately, both written and numerical
  • Good standard of literacy and numeracy - Minimum level 1

Desirable –

  • Full UK driving licence for over 12 months..

 

Ref: MJ02953
Job Title: Customer Relations Advisor
Salary: £ Competitive (please confirm salary requirement at time of application)
Location: Dartford

Job Description:

We are currently looking for an experienced Customer Relations Advisor – with a minimum 6 months complaints experience and a FCA background.

Working with customers to understand their complaints and ensure speedy resolution whilst delivering a best in class customer experience (in line with the Company Vision, Mission and Core Values). Also ensuring that the company is kept up-to-speed with learnings resulting from complaints as appropriate.

Duties & responsibilities

•Accurate capture and registration of complaints, ensuring all internal processes and procedures are adhered to until the complaint is finalised
•Working with customers to understand complaint and ensure the right solutions are sought
•Taking ownership of the allocated cases from initial registration and keeping customer up-to-speed with progress through to finalisation
•Escalating challenging cases to Manager in a timely manner (particularly where legal advice may be required)

•Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
•Overcoming barriers to acceptance using developed interpersonal and communication skills
•Working within a team environment, building relationships and rapport with both colleagues and customers
•Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures
•Assisting in the continuous development and implementation of systems, procedures and policies for complaints
•Participating in the reporting of and learning from complaints including - trend analysis, providing feedback/reports to the relevant departments, participation in ongoing programmes of training and development in relation to the complaint handling processes
•Written and telephonic liaison with various parties during the execution of duties, and tailoring our communication to the party we are liaising with

Personal Specification:

•Minimum grade C in GCSE Maths and English
•Previous experience within a regulated, financial complaints handling environment
•Exceptional communication and problem solving skills
•Ability to remain calm under pressure
•Inquisitive, a good listener and solution provider
•Tactful and yet assertive, with strong negotiation skills
•Ability to work to tight deadlines
•Ability to remain calm and professional at all times
•Numerate (to explain payments, financial terms etc)

What our client offer’s…

• Competitive salary
• Annual/Quarterly Bonus
• Pension Scheme
• Private Medical & Dental Insurance
• Life Assurance
• 23 days holiday (rising to 28 following 5 years’ service)
• Birthdays off
• Wedding/Civil Partnership Leave
• Perkbox Benefits

Working hours:

•Monday to Friday 9.00am – 6.00pm (with an unpaid lunch break of one hour, and a 30min break unpaid each day which does not form part of your working hours).

 

Ref: MJ02952
Job Title: Support Workers
Salary: £7.83 - £8.00
Location: Kingston, Ashford, Sellindge, Bethersden - Kent & Willingham and Cottenham in Cambridge

Job Description:

Our client is one of the leading quality care providers within the region, providing residential care facilities for adults with physical and neuro disabilities, and mental health.


With over 250 services, they support people to live as independently as possible within their own homes and also in residential care.


They are now actively recruiting for Support Workers in various locations throughout the South East.


Main Duties and Responsibilities :

Support individuals you are working with according to their personal care / support plan.
Keep information safe and confidential according to agreed ways of working Supporting individuals to remain safe from harm.
Recognise potential signs of different forms of abuse and report any concerns according to agreed ways of working.
Provide individuals with information to enable them to have choice about the way they are supported.
Ensure the individual knows what they are agreeing to regarding the way in which they are supported.
Contribute to the on-going development of care / support plans for the individual you support.
Support individuals with cognitive, physical or sensory impairments.
Treating people with respect and dignity and honouring their human rights.
Write clearly and concisely in records and reports.
Monitor and report changes in health and wellbeing for individuals you support, working professionally and seeking to develop your own professional development.
To attend regular supervision meetings with your manager and to participate in the organisations staff appraisal system.

Person Specification :
Essential –

Have good communication skills be able to communicate clearly to service users in English and other communication methods about the services available for them.
Be able to record information accurately, both written and numerical
Good standard of literacy and numeracy - Minimum level 1

Desirable –

Full UK driving licence for over 12 months - some locations this will be essential due to rural locations.
Previous experience in support work specifically with people with Learning Difficulties or Mental Health needs.

A FULL JOB DESCRIPTION IS AVAILABLE ON REQUEST

 


Ref: MJ02934
Job Title: Gas Administrator
Salary: £20,000 to £23,000 + excellent benefits package
Location: London Bridge

Job Description:

We are currently recruiting for a Team Administrator, to join a busy team, with prestigious offices located close to London Bridge Station.

We are looking for a dedicated and enthusiastic individual with a flexible approach to work. Attributes should include attention to detail, good command of the English language/telephone manner and have an organised/professional attitude. 

Key Responsibilities: 

Managing the scheduling and appointment process for gas audit inspections.
Preparation of monthly gas audit reports.
Making and receiving of appointment calls from residents.
Managing appointments for electrical audit inspections.
Preparation of Electrical and Lift Audit Reports.
Team Administration support for Group 33.
Secretarial Support for Group 33.

Main Duties:

Working as a member of the Group 33 Secretarial and Administration team.
Scheduling and appointment process for gas audits.
Preparing month gas audit reports.
Liaison with residents concerning appointments. 
Scheduling and arranging of electrical and lift audit inspections.
Typing of contract instructions.
Typing of payment certificates.
Typing of standard covering letters.
Updating Spreadsheets and Schedules.

Competencies:

It is essential that the Team Administrator has good IT and secretarial skills.

Training and Development:

Training will be provided on there IT system, Plexus and also the specialist software for gas auditing
Benefits:
From 24 days per annum rising to 30 days depending on length of service 
Excellent Contributory Pension Scheme
Life Assurance


 
 

Customer Service E mail us for further information on this vacancy and attach your CV

Ref: MJ02954
Job Title: Part Time Customer Care Co-Ordinator
Salary: £DOE + excellent benefits
Location: Orpington

Job Description:

Our client is a large multi-disciplinary organisation that encompasses diverse skills and specialities to provide a comprehensive range of professional services to the UK building and construction industry.

They are now seeking a Part Time Customer Care Co-Ordinator - working 21 hours a week – this is quite flexible whether 3 full time days – or split over the course of the week.

A position has become available for a professionally dedicated, innovative and enthusiastic customer care co-ordinator with a good flexible approach to work. You should pay attention to detail and be adaptable with a good command of the English Language and have an organised, mature and professional attitude. You will be expected to develop your competency through experience and continued learning. Communication skills are a key requirement as well as the ability to solve problems, work diligently and professionally, with an ability to manage your own time. The role necessitates good interpersonal skills working closely with surveyors and contractors whilst on occasion, dealing with residents queries.

Key Responsibilities:

Maintain regular contact with external and internal clients at the appropriate level.
Undertake work in a diligent manner.
Ensure that training needs are identified and addressed.

Main Responsibilities:

The role necessitates good interpersonal skills working closely with Surveyors and Contractors.
Liaising with clients if reported defects are in question.
Arranging appointments with Clerk of Works and Contractors for End of Defects Inspections and monitoring results.
Monitor progress of Interim and End of Defect inspections, ensuring that Contractors provide adequate response detailing measures for remediation works within the time specified.
Liaising with Surveyors, Clients and Contractors to ensure timely resolution.
Maintain defects database. Data entry of projects enter in Interim Defects phase and End.
Updating remediation works, progress and completion.
Administration of Key Performance Indicator Spreadsheets.
Monitoring Defect trends during Defect Liability Period.
Submitting petty cash expense forms each month.
Producing weekly status reports and monthly Client reports advising on status/progress.
Liaise with Line Manager/Customer Care Team for recommendations to upgrade/improve database/procedures.

Training and Development:

You will be encouraged to gain at least an NVQ Level 2.
Continuing training will be necessary in relation to Health and Safety.
Benefits:
Life assurance
Excellent contributory pension
Holiday from 24 days per annum, rising to 30 days depending on length of service (Pro-rata)

 

 
 

Accounts E mail us for further information on this vacancy and attach your CV

Ref: MJ02961
Job Title: Sales Ledger/Cashier
Salary: £20,000
Location: Potters Bar

Job Description:

CASHIER - 12 MONTHS MATERNITY COVER


Our client is looking for a Sales Ledger/Cashier to work at their Head Office at Potters Bar, Hertfordshire.

The role will be a 12 months contract covering Maternity working within the Finance Team.

Hours of work 09.00 - 5.30pm, Monday to Friday

ABOUT THE ROLE

Processing of BACS and CHAPS payments
Managing over 200 home bank accounts and opening additional bank accounts with RBS
Opening, and closing bank accounts
Raising cheque's for Purchase Ledger, Sales Ledger and Payroll
Coding and posting of Nominal journal, cash receipts and payments
Processing of CMS cheque's (Client Money Service's) Banking of cheque's and cash Intercompany account transfers
Reviewing and solving queries, escalating where necessary
Submission of payroll and supplier Bacs

Duties will include -

Posting receipts in customer accounts using Cold Harbour Income Processing.
Entering payments on bank line
Processing purchase ledger payment runs by cheques or BACS
Uploading payroll files for payment
Dealing with home bank account queries

Other ad hoc duties as the role requires
Must be numerate, organised and methodical and have at least one years’ experience in a similar or accountancy role.
Experience of Sales Ledger would be desirable



 

 


Sales & Marketing E mail us for further information on this vacancy and attach your CV