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All CV’s are viewed on receipt, if your details meet the criteria set by our clients, a member of our team will contact you either by phone or e-mail to discuss your application, otherwise your details will be held on file, and we will make contact as soon as another position becomes available which suits your skills and experiences.

We apologise that we are unable to reply to every CV that is sent to us. Thank you for your interest.
 
 
 
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TECHNICAL
Construction/Property
Civil Engineering
Engineering
Manufacturing
Electrical/Mechanical
Sales/Marketing
Design
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COMMERCIAL
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(Click on envelopeE mail us for further information on this vacancy and attach your CV icon next to each position to e mail us for further information and attach your CV)
Construction/Property E mail us for further information on this vacancy and attach your CV

Ref: MJ03012E mail us for further information on this vacancy and attach your CV
Job Title: Employer's Agent / Associate Level
Salary: £HIGHLY COMPETITIVE SALARY + Excellent Benefits Package
Location: Cambridgeshire

Job Description:

This Senior Management level vacancy will suit a RICS qualified Individual - required to work as part of a Group to assist in the role of Employer’s Agent/Clients Representative and to undertake other surveying duties as may be required from time to time within the capabilities of the candidate. The work will predominantly be for new build residential (and often mixed use) projects from £2m up to £50m in value.

Duties/Responsibilities

  • To be able to prepare robust and accurate tender and contract packages.
  • A sound grasp of development control and funding / delivery standards within the housing sector.
  • To chair meetings, take minutes and follow up action plans.
  • To be able to undertake all day to day administrative duties on the delivery of new build housing (and in some case mixed-use) developments under the terms of JCT D&B (or similar) Contracts or bespoke Development Agreements.
  • Responsible for working on various stages of projects from inception to completion, ensuring they are completed on time and within budget and to the highest quality.
  • An ability to record, document and instruct necessary actions as required for the delivery of Contracts.
  • To be able to identify aspects of risk and to seek guidance from Senior Colleagues at the correct time in order to manage and mitigate such risks.
  • An ability to undertake basic functions autonomously, but to recognise when additional or senior input is required.
  • Two years’ experience of Party Wall matters would be an advantage although not essential.
  • To report directly to the Partner in charge.

Partner Responsibilities -
In addition to the above:

  • Build own client base
  • Manage more junior members

Experience/Qualifications -

  • University degree and RICS qualified.
  • Building Surveying / Quantity Surveying background/Project Management Background.
  • Design & Build Contract experience essential
  • Employer’s Agent experience essential
  • JCT Contract experience essential
  • Full UK Drivers Licence.

Essential Personal Skills -

  • Good interpersonal skills, able to interact with colleagues, clients and wider team in a professional manner.
  • Diligent with attention to detail.
  • Able to think ahead and problem solve.
  • Reporting to a Partner within the practice.
  • Able to work within a team.

 

Ref: MJ03013E mail us for further information on this vacancy and attach your CV
Job Title: Quality Technical Inspector
Salary: £45,000 to £50,000 + Excellent Benefits Package
Location: London & South East

Job Description:

We are recruiting for a Quality Technical Inspector, preferably qualified (MICWCI, MCIOB), with good technical knowledge, capable of working under their own initiative and as part of a group. The individual’s previous experience may be in the role of Clerk of Works, experienced Site Manager roles, Building Control Surveyor, Technical Inspector for NHBC/BLP/Premier.

Duties:

  • The successful candidate will need to demonstrate experience in both new-build and refurbishment, having a detailed knowledge of various forms of construction and ability in undertaking inspections of building works in progress.
  • The individual will need to be used to liaising closely with Building Contractors, reading drawings, issue site inspection reports, research technical data, be comfortable working as part of an existing team and be able to use Microsoft Word and Outlook (and Excel is desirable but not essential) to prepare specific reports under the direction of a team leader.
  • The work will involve undertaking regular inspections of construction work to monitor progress and quality, verifying compliance with contractual drawings, specifications, warranty standards and Employer’s Requirements, identifying discrepancies, preparing written reports with supporting photographs.
  • The work will also involve close liaison with Main Contractors’ site teams to review and advise on quality management.
  • There may also be a requirement to visit manufacturer’s factories/yards to review quality further afield so a full driving licence is required.

 

 

Ref: MJ03001E mail us for further information on this vacancy and attach your CV
Job Title: Clerk of Works
Salary: £40,000 to £45,000 + Excellent Benefits Package
Location: North London/Essex/Hertfordshire/Cambridgeshire

Job Description:

Our client is looking for an experienced Clerk of Works, preferably MICWCI qualified (or equivalent) to join their existing team, covering site locations in the North London, Essex, Hertfordshire and Cambridgeshire areas.

Duties will include:

  • Liaising with Building Contractors
  • Preparing reports for Contract Administrators/Project Managers
  • Undertaking regular inspections of construction work and monitor progress
  • Verifying compliance with contractual drawings, specifications, warranty standards and employer’s requirements
  • Identifying discrepancies and prepare written reports with supporting photographs on weekly intervals
  • Organising snagging and ‘end of defects’ inspections with the client in attendance

Personal Qualities:

  • Be able to articulate technical knowledge in both written and verbal communications
  • A team player but also able to work on own initiative
  • Be well organised and able to prioritise workloads

Qualifications and Experience:

  • Full clean UK drivers licence
  • Preferably MICWCI qualified
  • CSCS card holder
  • Demonstrable experience in both new-build and refurbishment in the housing sector

 

Ref: MJ02996E mail us for further information on this vacancy and attach your CV
Job Title: Site Manager
Salary: £45,000 to £50,000 + Company Vehicle & Benefits
Location: Maidstone

Job Description:

Our client provides a complete range of building services, carrying out projects across Kent, East Sussex and South London. They are specialists in a range of building disciplines, undertaking projects valued up to £10 million in the Commercial, Education, Healthcare, Residential and recreational sectors.

They are now looking to recruit an Experienced Site Manager to join their existing team.

Proven experience working on Design & Build projects, to include private housing, care homes, schools, leisure and commercial offices are key to the success of the role.

Key Responsibilities:

  • Regular chairing of progress meetings
  • Maintain accurate site records, daily diaries and weekly progress reports
  • Manage project in line with the agreed finance and production targets
  • Take responsibility for Health & Safety and Environment matters
  • Manage the work flow of sub-contractors ensuring they are in line with the programme of works on site
  • On-going contractor liaison, rate negotiation and management

The ideal candidates' will have:

  • SMSTS Certification
  • CSCS Card – Supervisor level (Gold or Black)
  • Minimum 4 years experience as a Site Manager
  • Good knowledge of modern construction techniques
  • Excellent interpersonal skills as well as strong communication skills
  • Process driven and solutions focused
  • Able to work to tight deadlines

A competitive salary, together with a company vehicle and benefits package are offered with this role

 


Ref: MJ02985E mail us for further information on this vacancy and attach your CV
Job Title: Assistant/Site Surveyor or Intermediate Surveyor (Dependent on experience)
Salary: up to £45,000 + Benefits
Location: Maidstone

Job Description:

Our client provides a complete range of building services, carrying out projects across Kent, East Sussex and South London. They are specialists in a range of building disciplines, undertaking projects valued up to £10 million in the Commercial, Education, Healthcare, Residential and recreational sectors.

They are now looking to recruit an Assistant/Site Surveyor or Intermediate Quantity Surveyor to join their existing team.

Key Responsibilities:

  • Build, manage & maintain relationships with clients, contractors, other construction professionals, suppliers, and site staff.
  • Maintain financial control of projects including monthly valuations, job costing reviews and final accounts.
  • Assist in the commercial activities of the business and provide support/advice in this regard to the Projects Managers as required.
  • Prepare on-time monthly valuations following site measurements and work-in-progress reviews.
  • Complete and submit project documentation and correspondence within agreed timeframes.

Ideal Candidate:

  • Enthusiastic and have a positive attitude.
  • Experience with NEC & JCT contracts
  • Has 1-2 years experience as a Quantity Surveyor
  • Minimum of HND/HNC in building-related studies
  • Must be fully conversant with Microsoft Word and Excel
  • Hold a current driving licence

Excellent career progression opportunity available for the right person!

 

 

Ref: MJ02913E mail us for further information on this vacancy and attach your CV
Job Title: Senior Estimator / Estimator
Salary: up to £60,000 to £70,000 + Benefits
Location: Kent

Job Description:

Our client is an Award Winning Kent based Contractor, with many years experience in the building industry, specialising in residential, education, commercial and leisure sectors for County and District Councils and Private Clients across the South East.

They are now recruiting for an experienced Estimator to join their growing business.

Main duties will include -

  • Analysing Tender documentation and capturing Client requirements.
  • Producing accurate BOQs for pricing purposes to reflect our Clients’ requirements.
  • Pricing traditional and design and build contracts.
  • Carrying out site visits, Assimilating information and taking account of in tender pricing.
  • Preparing sub-contractor enquiry documents.

Required experience:

  • 3 Years Estimating Experience

Salary will be competitive and dependent on the successful applicant’s level of skills and experience

 

 
 

Civil Engineering E mail us for further information on this vacancy and attach your CV

Ref: MJ02993E mail us for further information on this vacancy and attach your CV
Job Title: Intermediate Quantity Surveyor
Salary: circa £30,000 to £35,000 + Benefits (Dependent on related experience)
Location: Kent

Job Description:

Our client is a multi-disciplined construction firm working within the Civil, Highways, Construction and Rail Sectors.

They now have an exciting opportunity for an Intermediate Quantity Surveyor to join their Southern Division.

Responsible for assisting the Project Quantity Surveyor in cost planning and commercial management throughout the entire life cycle of the project from inception to post-completion.

Job Role -

  • Preparation of interim and final accounts.
  • Manage day to day commercial and contract activities.
  • Sub-contract procurement ensuring maximum value for money.
  • Sub-contract valuations and final accounts.
  • Working knowledge of NEC 3 and JCT Conditions of Contract.
  • Preparation of Compensation Events/variations (depending on form of contract).
  • Input into formal contractual correspondence.
  • Commercial reporting.
  • Assisting with procurement of professional services for design etc.
  • Ability to undertake site measures when required.
  • Input into exploring the contract for opportunities and entitlements.
  • Work closely with site management teams to ensure contract objectives and margins are met.
  • Be able to work clearly and accurately under pressure and tight timescales.
  • Be able to think logically and laterally.
  • Ability to demonstrate excellent communication and organisational skills

Key Skills Required -

  • Methodical way of thinking
  • Good knowledge of construction
  • Excellent problem solving skills
  • Good financial and numeracy management skills
  • Excellent communication and negotiating skills
  • The ability to absorb complex information and assess requirements readily
  • Computer literate
  • A clear understanding of HSE building regulations and legal guidelines

 

 

 


Engineering E mail us for further information on this vacancy and attach your CV

Ref: MJ03007
Job Title: Multi Skilled Trade Engineer
Salary: £25,000 (40 hour week) + unlimited overtime = Annual Salary circa £35,000 + Company Van
Location: Cambridge & surrounding areas

Job Description:

Opportunity to earn in excess of £35,000 - based from home and responsible for Planned and Reactive Maintenance for multiple commercial sites across Cambridgeshire and surrounding areas.

  • Are you Multi Skilled to include Carpentry, Plumbing, Decorating, Tiling, General DIY?
  • Do you have experience in Reactive and Planned Maintenance?
  • Are you happy to cover multiple maintenance locations?
  • Do you have a full and clean UK driving licence?
  • Do you want to earn £35,000 plus without working endless hours?

Look no further, as this is the job for you!

  • Guaranteed basic pay of £25,000 for a 40 hour week plus the chance to earn as much overtime as you want.
  • All travel paid for, from the moment you leave home to drive to sites.
  • Area covered includes - Cambridge, Huntingdon, Northampton and Thetford.

Apply now for more details!

 

 

 

 


Manufacturing E mail us for further information on this vacancy and attach your CV
 



Electrical/Mechanical E mail us for further information on this vacancy and attach your CV

Ref: MJ03011
Job Title: Junior/Graduate Electrical Engineer
Salary: £25,000 to £30,000 + excellent benefits package
Location: London & South East

Job Description:

We are currently recruiting for a Junior/Graduate Electrical Design Engineer to join our client’s M&E Team to work on some exciting new projects in London and surrounding areas. You will be supported to help you progress in your career with learning and development opportunities.

Duties will include:

  • Develop and present project design proposals to a client following the external brief and internal discussions so that client requirements are met, acting as either lead internal consultant or as member of a team.
  • Prepare, ready for tender, specifications, designs, drawings, equipment schedules and contract documentation.
  • Issue in conjunction with the client, contract documentation to tender, adjudicate and recommend appropriate contractor to meet project requirements.
  • When acting as lead Consultant undertake all aspects of project management as defined by the client in his letter of appointment.
  • Standards of Practice, you are expected to maintain a high level of professional and engineering standards and observe the legal requirements and professional guidelines of the relative professional bodies
  • Professional Bodies, you are expected to be registered and maintain registration with the Engineering Council which will be reimbursed by our client
  • Continuing education, the employee will be required to keep up-to-date with developments in Engineering through undertaking continuing professional development on a regular basis.

Essential Qualifications, Skills and Experience:

  • Minimum HNC/HND in Building Services or Electrical Engineering
  • Good knowledge of Electrical Theory
  • Good understanding of electrical systems such power, lighting and fire alarms
  • Good understanding of British Standards and relevant regulations.
  • Knowledge of Hevacomp / Dialux

Essential Personal Skills:

  • Good communication and interpersonal skills
  • Able to work well in a team both internally and externally
  • Be self-motivated and have a desire to learn and progress as an engineer

Desirable Qualifications, Skills and Experience:

  • BEng / BSC MIET in Building Services or Electrical Engineering.
  • Knowledge of AutoCAD / Revit
  • Member of IET or CIBSE

 

Ref: MJ03010
Job Title: Intermediate Electrical Engineer
Salary: £30,000 to £35,000 + excellent benefits package
Location: London & South East

Job Description:

We are currently recruiting for an Intermediate Electrical Design Engineer to join our client’s M&E Team to work on some exciting projects in and around London and surrounding areas. It is a very supportive team offering learning and development opportunities for your career progression.

Duties will include:

  • Develop and present project design proposals to a client following the external brief and internal discussions so that client requirements are met, acting as either lead internal consultant or as member of a team.
  • Prepare, ready for tender, specifications, designs, drawings, equipment schedules and contract documentation.
  • Issue in conjunction with the client, contract documentation to tender, adjudicate and recommend appropriate contractor to meet project requirements.
  • When acting as lead Consultant undertake all aspects of project management as defined by the client in his letter of appointment.
  • Standards of Practice, you are expected to maintain a high level of professional and engineering standards and observe the legal requirements and professional guidelines of the relative professional bodies
  • Professional Bodies, you are expected to be registered and maintain registration with the Engineering Council which will be reimbursed by our client
  • Continuing education, the employee will be required to keep up-to-date with developments in Engineering through undertaking continuing professional development on a regular basis.

Essential Qualifications, Skills and Experience:

  • Minimum BEng / BSC in Building Services or Electrical Engineering.
  • Good knowledge of Electrical Theory
  • Good understanding of electrical systems such power, lighting and fire alarms
  • Good understanding of British Standards and relevant regulations.
  • Good knowledge of Amtech / Dialux
  • Member of IET or CIBSE

Essential Personal Skills:

  • Good communication and interpersonal skills
  • Able to work well in a team both internally and externally
  • Be self-motivated and have a desire to learn and progress as an engineer

Desirable Qualifications, Skills and Experience:

  • MEng / MSC/MIET IEng/CEng in Building Services or Electrical Engineering.
  • Knowledge of AutoCAD / Revit
  • Knowledge of BIM

 

Ref: MJ03014
Job Title: Senior Electrical Engineer
Salary: £50,000 to £55,000 + excellent benefits package
Location: City of London

Job Description:

We are urgently looking for an experienced Senior Electrical Engineer who is technically sound with good Client facing skills. The role requires a clear bias towards commercial office fit-out /refurbishment and work in existing buildings.

Duties

The role will include:

  • Develop and present project design proposals to the client following review of the external brief and internal discussions so that client requirements are met, acting as either lead consultant or as member of a design team.
  • Completion of site inspections and surveys, as required to produce the design and tender package.
  • Prepare, ready for tender of specifications, designs, drawings, equipment schedules and contract documentation.
  • As required, tendering, tender analysis and recommending of appropriate contractor to meet project requirements when acting as Lead Consultant.
  • When acting as Lead Consultant undertake all aspects of project management and Contract Administration as defined by the client in his letter of appointment
  • Site inspections to ensure that works are completed in accordance with the design and specification requirements/workmanship standards required. Overseeing of testing and commissioning and checking of record drawings/operating and maintenance manuals.
  • Providing technical and commercial advice to Client’s on electrical matters.

Qualifications:

Essential

  • BEng/BSc

Desirable

  • MIET, IEng/CEng

Person Specification:

  • Line management experience would be desirable
  • Experience in working for a consultancy business
  • There is a supportive team culture with a 'can do attitude' you will need to be willing to 'get involved'
  • Good team player but also can work independently

 

 

 

 

Ref: MJ03006
Job Title: Mobile Maintenance Electrician
Salary: £31,200 (40 hour week) + unlimited overtime = Annual Salary circa £40,000 + Company Van
Location: Cambridge & surrounding areas

Job Description

Opportunity to earn in excess of £40,000 - based from home and responsible for PPM and Reactive Maintenance for multiple commercial sites across Cambridgeshire and surrounding areas.

  • Are you 17th Edition Qualified?
  • Do you have experience in Reactive and PPM Maintenance?
  • Are you happy to cover multiple maintenance locations?
  • Do you have a full and clean UK driving licence?
  • Do you want to earn in excess of £40,000 without working endless hours?

Look no further, as this is the job for you!

  • Guaranteed basic pay of £31,200 for a 40 hour week and the chance to earn overtime.
  • All travel paid for, from the moment you leave home to drive to sites.
  • Area covered includes - Cambridge, Huntingdon, Northampton and Thetford.

Apply now for more details!

 

 
 

Sales/Marketing E mail us for further information on this vacancy and attach your CV
 
 

Design E mail us for further information on this vacancy and attach your CV
 
 

IT E mail us for further information on this vacancy and attach your CV

Ref: MJ02990E mail us for further information on this vacancy and attach your CV
Job Title: PHP Developer
Salary: £ Competitive
Location: North Kent

Job Description:

About the Role -

As a PHP Developer, your main responsibility is for the production, modification and maintenance of back end applications. This involves working closely with Website Developers and designers, to ensure the website and applications are built as specified.

You’ll also work closely with the UAT Coordinator to test your server-side code. Your focus will be on team goals, customer value and looking at the bigger picture.

Duties & responsibilities –

• Helping to build functional requirements, technical design and implement application features
• Field questions and solve problems for user support and client services
• Participate in design and code reviews
• Integration of user-facing elements developed by the Website Developers, with server side logic
• Building reusable code and libraries for future use
• Optimisation of code for maximum speed and scalability
• Implementation of efficient, secure and scalable software
• Build and maintain functional apps for the business
• Building and modification of API’s to enable system integration
• Reporting on development releases monthly
• Solve complex scalability, platform and integration problems
• Be actively involved in company projects, to ensure the Development function is actively promoted

Personal Profile –

• Excellent customer service skills
• Excellent communication skills (telephone and written)
• Excellent organisation and prioritisation skills
• Sound judgment
• Initiative
• Flexible
• Detail-oriented

Experience –

• Candidates must be fully conversant in PHP development
• Must be conversant with both object orient and procedural coding
• Candidates must be fully conversant with MySQL database design, optimisation and development (not necessarily a full DBA skillset)
• Excellent knowledge of Integration and exchange protocols (ex. XML, Soap, Json etc.) essential
• A knowledge of application security is desirable (preferred experience with PCI DSS compliant systems)
• Basic Unix command line knowledge essential
• Excellent knowledge of html5, CSS and JavaScript (jQuery) essential
• Experience working with GIT

What we offer…

• Competitive salary
• Annual/Quarterly Bonus
• Pension Scheme
• Private Medical & Dental Insurance
• Life Assurance
• 23 days holiday (rising to 28 following 5 years’ service)
• Birthdays off
• Wedding/Civil Partnership Leave
• Perkbox Benefits

 

Ref: MJ02989E mail us for further information on this vacancy and attach your CV
Job Title: Web Developer
Salary: £ Competitive
Location: North Kent

Job Description:

About the Role -


As a Website Developer, your main responsibility is for the production, modification and maintenance of websites and web application’s user interfaces. This involves working closely with designers, in using semantic mark-up language i.e. XTMTL/CSS, to turn their designs into working browser based web pages.

You’ll also work closely with the Back-end developers and UAT team to implement and test their server- side code in order to develop complex, interactive and database driven websites.

Generally, you’ll be integrating bespoke designs and requirements seamlessly into the chosen technology. Your focus will be on team goals, customer value and looking at the bigger picture.

Duties & responsibilities –

• Helping to build functional requirements, technical design and implement application features
• Field questions and solve problems for user support and client services
• Participate in design and code reviews
• Integration of user-facing elements developed by the Systems Developers, with server-side logic
• Building reusable code and libraries for future use
• Optimisation of the application / database for maximum speed and scalability
• Implementation of efficient, secure and scalable software
• Build and maintain functional apps for the business
• Integrate with existing API’s to enable seamless integration
• Reporting on server load and other valuable statistics
• Solve complex scalability, platform and integration problems
• Be actively involved in company projects, to ensure the Development function is actively promoted
• Regularly updating the website with new requirements

Personal Profile -

• Excellent customer service skills
• Excellent communication skills (telephone and written)
• Excellent organisation and prioritisation skills
• Sound judgment
• Initiative
• Flexible
• Detail-oriented

Experience -

• Minimum 2 years’ full time experience in PHP development
• Must be conversant with both object orient and procedural coding
• Minimum 2 years’ full time experience MySQL database design, optimisation and development
(not necessarily a full DBA skillset)
• Excellent knowledge of Integration and exchange protocols (ex. XML, Soap, Json etc.) essential
• Knowledge of website security is desirable
• Basic Unix command line knowledge essential
• Excellent knowledge of html5, CSS and JavaScript (jQuery) essential
• Experience working with GIT
• Experience working with Agile Scrum methodology desirable

 

 

 
 

COMMERCIAL
Office E mail us for further information on this vacancy and attach your CV

Ref: MJ03005E mail us for further information on this vacancy and attach your CV
Job Title: Helpdesk Co-Ordinator
Salary: £ 20 - £22K
Location: Cambridge

Job Description:

Are you a confident individual, with an excellent telephone manner and a natural flair for making people you speak with feel assured a job is being dealt with to the highest standards?
If you are, then you are exactly what our client is looking for!


Our client is a highly successful organisation within the Maintenance Industry, specialising in installation, refurbishment, maintenance and fit-out of well known retail establishments.
Due to continued growth, they are now looking to recruit a Helpdesk/Maintenance Co-ordinator to effectively administrate the Maintenance and Small Works areas of the business with emphasis on customer satisfaction.
This is an excellent company to work for, everyone works together as a team and success is quickly recognised, with the opportunity to progress.

Reporting to the Facilities Manager, the job will involve -

Main Tasks of Job:

To administrate maintenance and small works to meet contract requirements.
Organise and manage direct workforce and sub-contractors under various maintenance and small works contracts.
Organise and manage works to meet contract timescale criteria.
Produce and monitor weekly client reports and internal control documents to meet customer requirements.
Update client open call reports from customer helpdesk.
To manage and liaise with existing and new clients.
Cost Reactive Maintenance jobs and enter onto client valuations.
General office and filing duties.
Answering of telephones and logging call details.
Provide holiday cover within the department.
Booking maintenance calls onto TABS and passing to an engineer (limited dependant on staff numbers).
Receives orders for small works, logs them onto TABS, makes up the job pack for the Project Manager (PM) and emails the details to the PM.
Costs maintenance calls for various clients.
Undertakes any other general administration duties and any other tasks required.

Skills and Abilities:

Previous experience in a similar environment, such as maintenance or engineering would be considered a distinct advantage.
Proven customer service experience is essential.
Must be competent with Microsoft Office (Excel/Word).
Must have excellent written and oral communication skills.
Must be proactive & an excellent team worker.

 

 

 

 

Ref: MJ03004E mail us for further information on this vacancy and attach your CV
Job Title: Customer Relations Administrator
Salary: £ 21K
Location: Dartford

Job Description:

We are seeking an experienced Customer Relations Administrator with previous Financial Complaints background.
Working within the Customer Relations Department focussing on the full administrative function the department requires, in order to ensure our client investigate complaints and fraud and ensure speedy resolution whilst delivering a best in class customer experience (in line with the Company Vision, Mission and Core Values).
Experience
• Previous financial complaints handling experience within high cost loans or credit agreements
• Previous experience working for a company in the same industry would be a distinct advantage or – at least 3 years of management.

Skills

• Good attention to detail and problem solving skills
• Ability to remain calm under pressure
• Inquisitive, a good listener and solution provider
• Organised and efficient
• Ability to work to tight deadlines
• Ability to remain calm and professional at all times
• Numerate (to explain payments, financial terms etc)
• Must be able to work well as part of a team or as an individual least 3 years of management experience

Duties & responsibilities

• Accurate registration and allocation of complaints, fraud cases and FOS cases, ensuring all internal pro-cesses and procedures are adhered to until the cases are finalised
• Responsible for sending case notifications, requests for information, updates, final responses and other correspondence as relevant
• Allocation of emails which require a response from the case handler, as well as responding directly to emails from customers and third parties such as debt purchaser and claims management companies
• Management of spreadsheets relevant to the various work streams within Customer Relations, to ensure all work is attended within the prescribed time
• Refund management once the signed settlement form is received, including attending to any further actions required
• Adhoc administration and reporting as required
• Telephone liaison with third parties as required
• Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
• Working within a team environment, building relationships and rapport with both colleagues and third parties
• Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures
• Assisting in the continuous development and implementation of systems, procedures and policies for complaints least
• Participating in the reporting of and learning from complaints including - trend analysis, providing feed-back/reports to the relevant departments, participation in ongoing programmes of training and development in relation to the complaint handling processes3 years of management 3 years of management experience.

Qualifications

• Minimum grade C in GCSE Maths and English
• Previous telephonic complaints handling experience por
What we offer…
• Competitive salary
• Annual/Quarterly Bonus
• Pension Scheme
• Private Medical & Dental Insurance
• Life Assurance
• 23 days holiday (rising to 28 following 5 years’ service)
• Birthdays off
• Wedding/Civil Partnership Leave
• Perkbox Benefits
Other Information:
• Reporting to: Customer Relations Manager
• Job Title: Permanent
• Working hours: 9am – 6pm

 

 

Ref: MJ02953E mail us for further information on this vacancy and attach your CV
Job Title: Customer Relations Advisor
Salary: £ 23K rising to £25K
Location: Dartford

Job Description:

We are currently looking for an experienced Customer Relations Advisor – with a minimum 6 months complaints experience and a FCA background.

Working with customers to understand their complaints and ensure speedy resolution whilst delivering a best in class customer experience (in line with the Company Vision, Mission and Core Values). Also ensuring that the company is kept up-to-speed with learnings resulting from complaints as appropriate.

Duties & responsibilities

•Accurate capture and registration of complaints, ensuring all internal processes and procedures are adhered to until the complaint is finalised
•Working with customers to understand complaint and ensure the right solutions are sought
•Taking ownership of the allocated cases from initial registration and keeping customer up-to-speed with progress through to finalisation
•Escalating challenging cases to Manager in a timely manner (particularly where legal advice may be required)

•Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
•Overcoming barriers to acceptance using developed interpersonal and communication skills
•Working within a team environment, building relationships and rapport with both colleagues and customers
•Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures
•Assisting in the continuous development and implementation of systems, procedures and policies for complaints
•Participating in the reporting of and learning from complaints including - trend analysis, providing feedback/reports to the relevant departments, participation in ongoing programmes of training and development in relation to the complaint handling processes
•Written and telephonic liaison with various parties during the execution of duties, and tailoring our communication to the party we are liaising with

Personal Specification:

•Minimum grade C in GCSE Maths and English
•Previous experience within a regulated, financial complaints handling environment
•Exceptional communication and problem solving skills
•Ability to remain calm under pressure
•Inquisitive, a good listener and solution provider
•Tactful and yet assertive, with strong negotiation skills
•Ability to work to tight deadlines
•Ability to remain calm and professional at all times
•Numerate (to explain payments, financial terms etc)
What our client offer’s…
• Competitive salary
• Annual/Quarterly Bonus
• Pension Scheme
• Private Medical & Dental Insurance
• Life Assurance
• 23 days holiday (rising to 28 following 5 years’ service)
• Birthdays off
• Wedding/Civil Partnership Leave
• Perkbox Benefits
Working hours:
•Monday to Friday 9.00am – 6.00pm (with an unpaid lunch break of one hour, and a 30min break unpaid each day which does not form part of your working hours).

 

 
 

Care/Social Services E mail us for further information on this vacancy and attach your CV

Ref: MJ03009E mail us for further information on this vacancy and attach your CV
Job Title: Deputy Manager
Salary: £ 10.75 per hour
Location: Kings Lynn

Job Description:

Our client is one of the leading quality care providers within the region, providing residential care facilities for adults with physical and neuro disabilities, and mental health.

We are looking for a Deputy Manager, for a residential service to take responsibility of working with the Manager at their site based in Kings Lynn.

The Mallards is registered GOOD by cqc, and is registered for 11 service users.  Made up of both male and female, and aged between 18yrs – 63yrs with diagnosis of both LD and MH.  No risks from Service Users to staff members.  Service Users are all very active, and enjoy going swimming, cycling, to the gym, beach and cinema.

Main purpose of the post –

The post holder will be responsible to the Home Manager for undertaking delegated work to ensure that the service needs are met. These responsibilities will include –
Delivery of a quality service designed to meet the individual needs of all service users.
Ensuring that staff are equipped with the necessary skills, through training, experience and supervision.
Participating in the delivery of the service which takes into account all of the day to day operational requirements, and also quality measurements and monitoring.
Deputising for the Manager and be responsible in their absence, carrying out all the duties that his position entails.

Main Duties & Responsibilities -

Service Users
As delegated by the Home Manager –
Coordinate the assessments of the individual service users and from this draw up their service plans in conjunction with other significant people.
Review, reassess and change service plans to ensure they are up to date and in line with the individual needs.
Allocate the implantation and recording of the service plans to staff members who have the skills, or will be given the training to enable them to fulfil the job in a responsible and professional manner.
Offer individual support when necessary and assess specialist support for the person, if required.
Enable service user to express their views and take these views into account when setting service plan objectives and service provision.
Ensure the development of training opportunities for service user to develop new skills.
Ensure the communication of information to all service users on their individual service contracts, the quality measurements and clear guidelines on how they might access the complaints procedure.
Ensure a good standard of professional care for all service users at all times.
Contribute to the maintenance of positive contact between the centre and the families/carers of every user and to encourage their active participation in plans.

Staff

To participate in the recruitment and selection of staff within an equal opportunities framework.
To offer regular quality supervision to all staff.
To offer team building sessions and training programmes, designed to meet the individuals needs identified through supervision and staff appraisal.
To participate in managing a staff appraisal programme.
To manage the staff time efficiently through staff ratios, annual leave and monitor the quality of service delivery.
To ensure that the Company’s policy on positive action and anti-racism is adhered to by all staff.
To suspense staff in their planning and implementation of sessions.

General

To participate in maintaining up to date records.
To develop links with all professional and statutory agencies who are involved with the service users.
To participate in the formulation of the budgets for new financial year and to participate in the ongoing yearly budget in line with the cash limits. To participate in maintaining up to date records on cash flows.
To ensure that all legal requirements imposed on the service s adhered to.
Ensure that the storage, administration and recording of all drugs is in accordance with the GP instructions and management policy.
To implement communication that will regularly inform and update carers, service users and staff.
To report any incidents, accidents and any changes in service to the Home Manager.
To participate in the day to day running of the service, taking into account the maintenance of the unit and equipment.
To review and develop the range of activities available to service users in conjunction with relevant staff, service users and significant others.

Personal

To accept regular supervision from one of the organisation’s managers.
To keep abreast of new developments through reading articles professional journals.
To participate in the organisation’s staff appraisal system.
To accept training opportunities when they have been identified.
To cover any duties required for the safety and well being og the service users.


Qualifications & Experience one of the following is required -

C.S.S.
C.Q.S.W.
Diploma in Social Work
Appropriate Nursing Qualification
325/3 City & Guilds
Diploma in Social Care Management Studies
A full, clean UK driving licence preferred.

 

 

Ref: MJ03008E mail us for further information on this vacancy and attach your CV
Job Title: Deputy Manager Supported Living
Salary: £ 23K
Location: Wisbech

Job Description:

Our client is one of the leading quality care providers within the region, providing residential care facilities for adults with physical and neuro disabilities, and mental health.

We are looking for a Deputy Manager with Supported Living experience, to take responsibility of working with the Manager at their site based in Wisbech - some general info :-

Lindisfarne still sits under Hitchin DCA, and is rated “Good” by CQC in their most recent inspection.
Lindisfarne is very remote and sadly does not have the benefit of regular public transport, therefore drivers are essential. There is parking on-site. The service also have 4 mobility vehicles.

Lindisfarne is a Supported Living Service with 7 service users (3 male and 4 female, aged between 20yrs and 57yrs of age). The service users have a diagnosis of CB, MH, LD, self-harm.

Personal Care will be required; assisting males with shaving and assisting some females with showering – although the majority is more verbal prompting.
Externally, service users enjoy attending a day centre, going to bingo, the gym, college, work, shopping, attending discos, going bowling, roller skating, going to shows, for meals out and to car boot sales. Within Lindisfarne there is lots of arts and crafts to do,
.
Staff members at Lindisfarne work a 37.5 hour week, and shift times include the following, and staff members are given every other weekend off:-
• 7.30am – 3pm
• 3pm – 9.30pm
• 9.30pm – 7.30pm (WNSW)
• 10pm – 6.30am (Sleep in)

As a rule, there are 7 members on an early shift, 5 staff members on a late shift and 1 waking night support workers and 1 sleep in.

Main purpose of the post –

The post holder will be responsible to the Home Manager for undertaking delegated work to ensure that the service needs are met. These responsibilities will include –

1. Delivery of a quality service designed to meet the individual needs of all service users.
2. Ensuring that staff are equipped with the necessary skills, through training, experience and supervision.
3. Participating in the delivery of the service which takes into account all of the day to day operational requirements, and also quality measurements and monitoring.
4. Deputising for the Manager and be responsible in their absence, carrying out all the duties that his position entails.

Main Duties & Responsibilities -

1) Service Users

As delegated by the Home Manager –

• Coordinate the assessments of the individual service users and from this draw up their service plans in conjunction with other significant people.
• Review, reassess and change service plans to ensure they are up to date and in line with the individual needs.
• Allocate the implantation and recording of the service plans to staff members who have the skills, or will be given the training to enable them to fulfil the job in a responsible and professional manner.
• Offer individual support when necessary and assess specialist support for the person, if required.
• Enable service user to express their views and take these views into account when setting service plan objectives and service provision.
• Ensure the development of training opportunities for service user to develop new skills.
• Ensure the communication of information to all service users on their individual service contracts, the quality measurements and clear guidelines on how they might access the complaints procedure.
• Ensure a good standard of professional care for all service users at all times.
• Contribute to the maintenance of positive contact between the centre and the families/carers of every user and to encourage their active participation in plans.

2) Staff

• To participate in the recruitment and selection of staff within an equal opportunities framework.
• To offer regular quality supervision to all staff.
• To offer team building sessions and training programmes, designed to meet the individuals needs identified through supervision and staff appraisal.
• To participate in managing a staff appraisal programme.
• To manage the staff time efficiently through staff ratios, annual leave and monitor the quality of service delivery.
• To ensure that the Company’s policy on positive action and anti-racism is adhered to by all staff.
• To suspense staff in their planning and implementation of sessions.

3) General

• To participate in maintaining up to date records.
• To develop links with all professional and statutory agencies who are involved with the service users.
• To participate in the formulation of the budgets for new financial year and to participate in the ongoing yearly budget in line with the cash limits. To participate in maintaining up to date records on cash flows.
• To ensure that all legal requirements imposed on the service s adhered to.
• Ensure that the storage, administration and recording of all drugs is in accordance with the GP instructions and management policy.
• To implement communication that will regularly inform and update carers, service users and staff.
• To report any incidents, accidents and any changes in service to the Home Manager.
• To participate in the day to day running of the service, taking into account the maintenance of the unit and equipment.
• To review and develop the range of activities available to service users in conjunction with relevant staff, service users and significant others.

4) Personal

• To accept regular supervision from one of the organisation’s managers.
• To keep abreast of new developments through reading articles professional journals.
• To participate in the organisation’s staff appraisal system.
• To accept training opportunities when they have been identified.
• To cover any duties required for the safety and well being og the service users.

Qualifications & Experience one of the following is required -

• C.S.S.
• C.Q.S.W.
• Diploma in Social Work
• Appropriate Nursing Qualification
• 325/3 City & Guilds
• Diploma in Social Care Management Studies
• Must have a full, clean UK driving licence due to the remote location.

 


Ref: MJ02952
Job Title: Support Workers
Salary: £8.21
Location: Kingston, Ashford, Sellindge, Bethersden - Kent & Willingham and Cottenham in Cambridge, Ilford

Job Description:

Our client is one of the leading quality care providers within the region, providing residential care facilities for adults with physical and neuro disabilities, and mental health.


With over 250 services, they support people to live as independently as possible within their own homes and also in residential care.


They are now actively recruiting for Support Workers in various locations throughout the South East.


Main Duties and Responsibilities :

Support individuals you are working with according to their personal care / support plan.
Keep information safe and confidential according to agreed ways of working Supporting individuals to remain safe from harm.
Recognise potential signs of different forms of abuse and report any concerns according to agreed ways of working.
Provide individuals with information to enable them to have choice about the way they are supported.
Ensure the individual knows what they are agreeing to regarding the way in which they are supported.
Contribute to the on-going development of care / support plans for the individual you support.
Support individuals with cognitive, physical or sensory impairments.
Treating people with respect and dignity and honouring their human rights.
Write clearly and concisely in records and reports.
Monitor and report changes in health and wellbeing for individuals you support, working professionally and seeking to develop your own professional development.
To attend regular supervision meetings with your manager and to participate in the organisations staff appraisal system.

Person Specification :
Essential –

Have good communication skills be able to communicate clearly to service users in English and other communication methods about the services available for them.
Be able to record information accurately, both written and numerical
Good standard of literacy and numeracy - Minimum level 1

Desirable –

Full UK driving licence for over 12 months - some locations this will be essential due to rural locations.
Previous experience in support work specifically with people with Learning Difficulties or Mental Health needs.

A FULL JOB DESCRIPTION IS AVAILABLE ON REQUEST

 


 
 

Customer Service E mail us for further information on this vacancy and attach your CV
 
 

 
Accounts E mail us for further information on this vacancy and attach your CV

Ref: MJ03015E mail us for further information on this vacancy and attach your CV
Job Title: Senior Purchase Ledger Officer (Part time)
Salary: up to £32,000 (Pro rata) + annual employee share bonus
Location: London W1

Job Description:

Our client is a highly professional design consultancy in Central London that delivers exceptional brand experiences for a selective range of leading international companies.

They are now recruiting for an experienced and enthusiastic Senior Purchase Ledger Officer to take control of all aspects of the day to day Purchase Ledger functions.

Reporting to the Company Accountant, this is a part time role – could be 3 full days per week, or if preferred, our client is happy for the successful applicant to work shorter hours over 4 or 5 days – to suit personal circumstances.

Essential Skills –

  • Exceptional Purchase Ledger skills, to include multi-currency transactions.
  • Able to work without supervision.
  • A high degree of IT literacy is essential – knowledge of the Paprika Accounting Software would be an advantage, but not essential, as full training will be given.
  • An Accounting related qualification would be preferred

Duties will include –

Supplier Account/Supplier Records -

  • Setting up new and editing/amending existing Supplier Records (currently there are approximately 225 Supplier accounts and 170 Staff Supplier accounts)

Purchase Transactions –

  • Creating Purchase Orders as required.
  • Checking supplier invoices against POs.
  • Creating/inputting purchase/AP (Accounts Payable) invoices via the Paprika Purchase Invoice Register - registering the invoice and scanning into Paprika, creating the purchase invoice on the system.
  • Allocating correct job or overhead codes as appropriate.
  • Linking a purchase Invoice to a purchase Order or multiple POs.
  • Entering a purchase invoice without a previous purchase order
  • Checking claims for reimbursable expenses against receipts
  • Checking credit or Pleo card expense claims against receipts, uploading transactions to Paprika
  • Dealing with any purchase ledger queries; communicating with suppliers including ‘staff suppliers’.

Purchase Reports –

  • Produce Aged Creditors and Aged creditors by period multi-currency reports.
  • Reconciling balances to supplier statements.
  • Controlling and reconciling staff expenses ledgers
  • Producing purchase analysis reports as required

VAT -

  • Assisting with preparation/reconciliation of VAT returns

Other -

  • Any other ad hoc duties as required.

What is offered –

  • A competitive salary, pro rata payment over a 24 hour week (i.e. Pro Rata of £31,000 would be equivalent to £18,600)
  • An annual employee share bonus in April, based on company performance
  • 28 days annual leave (inc Bank Holidays)
  • Discretionary 3 additional days annual leave over Christmas

 

Ref: MJ03003E mail us for further information on this vacancy and attach your CV
Job Title: Purchase Ledger Assistant (Part time)
Salary: £25,000 to £28,000 (Pro rata) + annual employee share bonus
Location: London W1

Job Description:

Our client is a highly professional design consultancy in Central London that delivers exceptional brand experiences for a selective range of leading international companies.

They are now recruiting for an experienced and enthusiastic Purchase Ledger Assistant to take control of all aspects of the day to day Purchase Ledger functions.

Reporting to the Company Accountant, this is a part time role – could be 3 full days per week, or if preferred, our client is happy for the successful applicant to work shorter hours over 4 or 5 days – to suit personal circumstances.

Essential Skills required –

  • Must be competent in the use of the Paprika Accounting Software, with particular emphasis on the Paprika purchase invoice register system and some knowledge of how the job costing side of Paprika functions.
  • Must be enthusiastic and have a genuine desire to succeed in an accounting career.

Duties will include –

Supplier Accounts/Supplier Records –

  • Setting up new and editing/amending existing Supplier Records

Purchase Transactions –

  • Creating Purchase Orders as required.
  • Checking supplier invoices against POs.
  • Creating/inputting purchase/AP (Accounts Payable) invoices via the Paprika Purchase Invoice Register, which involves registering the invoice and scanning into Paprika before creating the purchase invoice in the system.
  • Allocating correct job or overhead codes as appropriate.
  • Linking a purchase Invoice to a purchase Order or multiple POs.
  • Entering a purchase Invoice without a previous purchase order
  • Checking claims for reimbursable expenses against receipts
  • Checking credit or Pleo card expense claims against receipts, uploading transactions to Paprika
  • Dealing with any purchase ledger queries; communicating with suppliers including ‘staff suppliers’.

Purchase Reports -

  • Produce Aged Creditors and Aged creditors by period multi-currency reports.
  • Reconciling balances to supplier statements.
  • Controlling and reconciling staff expenses ledgers
  • Producing purchase analysis reports as required

VAT –

  • Assisting with preparation/reconciliation of VAT returns

Other –

  • Any other ad hoc duties as required.

What is offered –

  • A competitive salary, pro rata payment over a 24 hour week (i.e. Pro Rata of £28,000 would be equivalent to £16,800)
  • An annual employee share bonus in April, based on company performance
  • 28 days annual leave (inc Bank Holidays)
  • Discretionary 3 additional days annual leave over Christmas



 

 


Senior Management E mail us for further information on this vacancy and attach your CV